This programme has been designed to help individuals staff upskill and increase knowledge with tools and techniques to contribute to a positive and cooperative working environment by fulfilling own responsibilities, manage interpersonal relations and providing support to others to achieve goal.

This programme will help a learner tailor their communication approaches to audience needs and determine suitable methods to convey and exchange information well with different stakeholders.

Course Objectives

• Apply stakeholders’ analysis to determine communication objectives and set communication priorities
• Adapt Communication Approaches and channels to meet communication objectives
• Identify communication gaps to improve communications
• Apply behavioural insights to audience reactions and adapt communication approaches
• Create a visually persuasive and impactful presentation
• Present information in flow and format that reflect audience needs